Foreword
Customer engagement has become a defining factor in the sustainability and growth of modern organizations. Beyond delivering products and services, institutions are now required to foster meaningful interactions that build trust, loyalty, and long-term value.
This course, Enhancing Customer Engagement, provides a structured framework for understanding customer needs, applying evidence-based strategies, and leveraging innovative tools to improve service delivery. It is designed to bridge theory and practice, equipping participants with the skills necessary to strengthen customer relationships across diverse professional settings.
We trust that the knowledge gained will not only enrich your professional competence but also contribute to advancing standards of practice in your respective fields.
Curriculum
- 1 Section
- 3 Lessons
- 1 Week
- Enhancing Customer Engagement3
Great